“You can’t tell a doctor it’s okay to fail,” Glaser says. The move-fast-and-break-things ethos of Silicon Valley doesn’t work in health care. Just as the Web and smartphones crushed Microsoft’s seemingly unassailable 1990s-era desktop monopoly, this new era may pose the same challenges for Faulkner. It’s not that electronic health records will go away, he says, but more nimble and agile startups will enter the market. “We are right in the middle of this phenomenal transformational swirl,” says John Glaser, a former Cerner executive who currently lectures at Harvard Medical School. government finalized new federal data-sharing rules empowering patients to have ownership over their own digital medical records-potentially further eroding what has historically been a health-data oligopoly dominated by Epic and Cerner. After all, the company’s big-system mindset and hundred-million-dollar installations seem out of step in the era of cloud computing and cheap, ubiquitous mobile apps. Venture capitalists were already gunning for Epic before the pandemic struck. A new customer “didn’t feel like a new baby,” she says. She got the idea for the wedding theme from a visit to the Mayo Clinic several decades earlier, where she heard lullabies play whenever a new baby was born. “It’s a very long relationship for many of our customers,” Epic’s founder and CEO, Judy Faulkner, says in a rare interview. SIMPLY FORTRAN WITH GOOGLE PLAY CREDIT FULLThe full installation will take over three years and cost around $650 million, not counting ongoing maintenance, which will cost millions more annually. On cue, a new customer announcement follows: Florida-based AdventHealth plans to deploy Epic’s electronic health record system across 37 of its hospitals. SIMPLY FORTRAN WITH GOOGLE PLAY CREDIT SOFTWAREIt’s certainly business as usual at Epic: The familiar strains of a baroque wedding march fill the hallways, stopping the health care software company’s 10,700 employees in their tracks. It’s February 2020, and except for China and a couple of ill-fated cruise ships, there are few signs of the coronavirus pandemic that’s about to envelop the world. For decades, she's kept them walled off from competitors, but now the pandemic is fueling a digital health care race that might finally topple her from the throne.Īvictorious swell of brass instruments reverberates across the 1,100-acre Epic Systems campus in Verona, Wisconsin, a sleepy suburb just outside Madison. Epic Systems founder Judy Faulkner built an empire pioneering-and later dominating-electronic medical records.
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